Security

When you enter an area of the site that carries or requires sensitive information such as your credit card details, an icon resembling a padlock will appear at the bottom of your browser window. This is an indication that the site is secure.

Security is probably one of the most significant concerns for both the consumer and the retailer during an on-line transaction. In reality an on-line transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax. Information transmitted on-line is encrypted using complicated logarithm combinations, unlike these other methods that use standard medium coding.

Meltons use WorldPay to process their card transactions.
WorldPay is part of The Royal Bank of Scotland Group.
Worldpay's secure on-line payment gateway uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data, protecting both the retailers and their shoppers.

All communication between the shopper and WorldPay is encrypted to the maximum strength supported by the shopper's browser using TLS or SSL (security). Our public web servers are certified by Thawte, a public Certificate Authority, ensuring that shoppers and retailers alike can have confidence that nobody can impersonate WorldPay to obtain confidential information.

All communication between the retailer and WorldPay, including the details of the purchase, are encapsulated using our own encrypted and digitally-signed protocol; this uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof.

Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banks themselves. We ensure that we stay up-to-date with the latest versions of any third-party code we use, and continually review our own proprietary code, using current best practice at all times.

The cardholder is further protected:
Card issuers protect cardholders from fraudulent use of their card in a “card not present” environment, such as over the Internet or telephone. As the shopper did not sign for the goods they have the absolute right to demand a chargeback if those goods did not arrive or the card was used fraudulently.

For further details on any of this technology please visit Worldpay.
WorldPay is part of The Royal Bank of Scotland Group.

Data Protection Notice

This statement is to show our commitment to your privacy. It is also to disclose the information gathering and dissemination practices we use. By registering as a user of the services provided by Meltons Ltd and by using the Meltons web-site generally you agree to this use.

Information collected and why:

When you contact us to make a purchase you will be asked to provide information such as your name, e-mail address, delivery address and contact details. This information will be stored on computers or otherwise, and will be used to fulfil the order you place with us.
We keep a record or your purchases with us, which means that we can deal a lot quicker with any problems with your order, should they arise.
We keep a record of any e-mail correspondence you send us, to keep track of any problems or concerns you may have had with our products.

We may use information you provide or is obtained by us:

a) to register you with our web site and to administer our web site services
b) for assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information to make decisions about you using computerised technology, for example, automatically selecting products or services, which we think will interest you from the information we have. We may inform you (by e-mail, mail or otherwise) about products, offers or services which we consider may be of interest to you. If you do not wish Meltons to use your information for marketing purposes, please tick the opt-out box provided when registering. Choosing not to register means you will not be able to receive these benefits or this information.
c) for the prevention and detection of fraud
d) to administer any prize draws or competitions you may enter

If at a later date you wish to opt-out of receiving marketing information from Meltons, you can unsubscribe at any time by sending an e-mail to the address provided on the ‘Contact’ page with “unsubscribe” in the subject field.
We may give information about you to the following, who may use it for the same purposes as set out above:
a) to employees and agents of Meltons to administer any accounts,
products and services provided to you by Meltons now or in the future.
b) agents who profile your data so that we may tailor the goods/
services we offer to your specific needs.

We may also disclose your information:
a) to anyone to whom we transfer or may transfer our rights and duties under our agreement with you.
c) if we have a duty to do so or if the law allows us to do so

In order that we can monitor and improve the site, we may gather certain information about you when you use it, including details of our domain name IP address, operating system, browser version and the web site you visited prior to our site.

a) We do not associate IP addresses with anything personally identifiable, i.e. a user’s session will be tracked, but the user will remain anonymous.
b) Your IP address may be used to help diagnose problems with our server and to administer our web site. It may also be used to identify the time you spend on our site and to gather broad demographic information. This allows us to see which parts of our site users are visiting.

Cookies: New technologies are emerging on the internet, which help us to deliver customised visitor experiences. In particular, there is a technology called “cookies”, which may be used by us to provide you with customised information from our web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our web site. Cookies also allow us to make our web site more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time you visit our web site. We use cookies so that we can give you a better experience when you return to our web site. Most web browsers automatically accept cookies.

You do not have to accept cookies and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie. This will give you the opportunity to decide whether to accept it.

We may supplement the information you provide to us with information we received from third parties.
We endeavour to take all reasonable steps to protect your personal details. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.
You have the right to see personal data (as defined in the Data Protection Act) we keep about you, upon receipt of a written request and payment of a fee. If you are concerned that any of the information we hold on you is incorrect please contact us.
Please note that any products and services are supplied subject to our standard terms and conditions. If you have any comments or queries in connection with our privacy policy, please contact us using the details provided on the contact page.

Please feel free to contact us here