Returns

Claims for damaged or faulty goods will be considered if Meltons is notified, either by e-mail or post detailing the problem, within 3 working days following delivery.

Damaged of faulty goods must be returned to Meltons before replacement(s) can be supplied. They should be returned to us within 7 days of receipt for an exchange, or refund.

You will receive our prompt attention and be notified prior to the refund to your chosen payment card.

We cannot be held responsible for returned goods being lost in transit without proof of postage and recommend that you use recorded delivery. Always retain proof of postage.

Note that we will only refund the return postage costs if the item is faulty or damaged, or the delivery is incorrect. In all other cases the goods are returned to Meltons at your own expense.

We will notify you to confirm that your return has been processed.